Service Operations
Field Service & Ticket Management
End-to-end service lifecycle — complaint intake, engineer dispatch, on-site resolution, customer sign-off and closure.
Open Tickets
7
Assigned
19
In Progress
21
Pending Customer
5
Resolved Today
5
Closed
25
Engineers Available
5
Engineers On Visit
3
Avg Response
7h 42m
Avg Resolution
16h 12m
SLA Compliance
51%
CSAT
4.6/5
Quick Actions
Total tickets: 96
Tickets by Status
Distribution across lifecycle
Tickets by Priority
Volume by urgency
Tickets by Region
Geographic split
Monthly Ticket Trend
Opened vs Closed
Tickets by Product Category
Top 6
Tickets by Engineer
Workload distribution
Resolution Time by Priority
Average hours
First Time Fix Rate
Engineers resolving on first visit
Rohit Verma88%
Karthik Iyer82%
Suresh Reddy91%
Anjali Rao80%
Ramesh Naidu78%
Priya Nair86%